How it behaves
How diol behaves on your behalf
You are the sender of record on every message diol sends, so what it refuses to do matters more than what it automates. Each limit below names the mechanic that enforces it.
Contact
When it reaches out, and when it will not.
- Quiet hours on every chase call and text, in the recipient's own timezone
- A chase that comes due at night is held and goes out when their window opens. The check uses the customer's local time, not yours, and where the location cannot be resolved it enforces the earliest and latest US zones at once rather than guessing. One you trigger by hand outside the window is refused rather than queued. Email is not time-gated, because an email waits in an inbox rather than lighting up a phone at 11pm.
- A weekly cap on how often one customer is contacted
- The cadence counts touches per customer, not per invoice, so somebody with six overdue invoices does not receive six sets of reminders.
- Consolidated, not repeated
- When a customer owes on several invoices, diol sends one message about the balance rather than one per line.
- Calls and texts start switched off
- Phone consent defaults to off for every customer you import. Email is the only channel that works without you enabling it.
The call
What the agent says, and what it will never say.
The AI voice call is the part buyers ask about most, so it carries the most restraint.
- It says it is an automated assistant, and that the call is recorded
- Both disclosures are added to the opening of every call and cannot be removed, including from a script you have edited yourself.
- It calls in your name, not as a third party
- The agent introduces itself as calling on behalf of your business, using your registered name, and gives a callback number that reaches you.
- It cannot invent a discount or settle a dispute
- The agent can book a date and take a payment. Anything that changes what is owed is routed to you instead, and the chase pauses.
- It hands off the moment somebody wants a person
- A request for a human ends the payment conversation on that call and flags it for you.
- It will not place a call without a reachable callback number
- A missing callback number blocks the call from being placed at all, rather than dialling anyway.
Opting out
A stop is honoured on the identifier it arrives on.
Revocation follows the phone number or the address the person actually used, because that is what they asked you to stop using. Somebody who asks not to be contacted at all is suppressed everywhere.
- A texted STOP reaches further than the business that sent the message
- It silences calls and texts to that number across every business using diol, not only the one that contacted them, and it holds even if the number is later imported by somebody else. It does not touch the email address on file, because a phone opt-out is about the phone.
- An unsubscribe silences email
- The unsubscribe link in any reminder email suppresses email for that customer, and every later email checks that flag before sending.
- Stopping everything at once works by email or on a call
- A request not to be contacted at all revokes calls, texts and email together when it is said on a call, or written in an email reply we can authenticate as coming from that customer. Sent as a text it stops the phone, because a message to a phone number is scoped to that phone.
- Saying it on a call is a real opt-out, not a note in a transcript
- A spoken request to stop calling writes the same durable suppression a texted STOP does. Where the wording is ambiguous the call is judged rather than guessed at, and anything that cannot be judged confidently is sent to you to action by hand instead of being acted on silently.
- Coming back on takes a deliberate action
- A suppression cannot lapse or be cleared in bulk by accident. Releasing one is an explicit step, and some releases require the customer's own request.
Your data
Where it lives and what leaves.
Ownership
Yours
Your customers, invoices and history remain yours. Export at any time.
Where it is stored
US
Hosted in the United States on managed infrastructure with encryption in transit and at rest.
Sold or shared
Never
diol does not sell your data or your customers' data, and does not share it for advertising.
The privacy policy covers what is collected and why. The terms set out that you remain the sender of record, and the acceptable use policy states the lines diol will not cross on your behalf.
Still want to check something?
If there is a limit you need that is not listed here, ask before you sign up rather than after.