SMS Terms & Opt-in Policy

diol is an accounts-receivable platform used by businesses to send account and payment reminders about the commercial invoices they are owed. Text messages sent through diol go out in the name of the individual business the invoice is owed to, not from diol. This policy explains how that text-messaging program works and the choices a recipient has.

1. Program description

When you provide your mobile number to a business that uses diol, that business may send you text messages about your account: reminders that an invoice is due or overdue, a link to pay, confirmation once you have paid, and short replies to a message you send back. These are intended as account-and-transaction messages tied to a real invoice you owe, not marketing.

2. How you opt in

You are only texted after you have agreed to receive texts from the business, for example by providing your mobile number and consenting on an intake form, contract, estimate, invoice, or checkout where the business collects it. Businesses that use diol are required to have that consent before any text is sent. diol requires a per-recipient consent status to be recorded and will not send a text unless the business has recorded the required consent for that recipient. diol checks that a consent status is on file; the business remains responsible for obtaining and validating the underlying consent. Under diol’s rules, consent to receive texts is never required as a condition of purchase.

3. Message frequency

Frequency varies and depends on the invoice and the business’s reminder schedule. A typical reminder sequence sends a small number of touches (a mix of email, text, and sometimes a call) spread over roughly a month, and it stops as soon as the invoice is paid, disputed, or you ask it to. diol also applies default quiet hours (no texts outside 8am–9pm in the recipient’s local time) and a cap on how often you can be contacted; the sending business remains responsible for any stricter hours its situation requires.

4. Sample messages

A message you receive looks like this:

• “Northstar Creative: invoice #1042 for $2,350 is 14 days past due. Pay here: [link]. Reply STOP to opt out.”
• “Thanks, we’ve received your payment on invoice #1042. Nothing further is owed.”

Every reminder identifies the business, the invoice, the amount, and a way to pay.

5. Message and data rates

Message and data rates may apply, depending on your mobile plan and carrier. diol and the business do not charge you for receiving these texts.

6. Opting out (STOP) and help (HELP)

You can opt out at any time by replying STOP to any message. You will stop receiving texts, and diol also stops automated calls to that number for every business using diol. Email reminders continue unless you ask the business to stop all contact. Reply HELP for help, or contact the business directly. You can also opt back in later by contacting the business.

7. Your mobile information is never sold or shared

Mobile phone numbers and SMS opt-in consent are used only to deliver the messages you agreed to receive and to honor your opt-out. They are never sold, and never shared with third parties for their own marketing. No mobile opt-in data is shared with any third party for any purpose other than delivering the messaging service. See our Privacy Policy for how we handle data overall.

8. Who is responsible

The business that issued the invoice and is seeking payment is the sender of record and is responsible for having your consent and for the content of its messages. diol provides the platform and applies safeguards designed to support that business’s compliance: it requires a consent status to be recorded before sending, defers messages outside quiet hours, suppresses opt-outs across the channels it controls, and screens message content. These safeguards support, but do not guarantee, compliance with laws such as the TCPA and CAN-SPAM; the business, as sender of record, is responsible for lawful use. diol is intended only for genuine commercial invoices, never for personal (consumer) debts or unsolicited marketing.

9. Contact

Questions about a specific message are best directed to the business that sent it. For questions about diol’s messaging program, contact support@diol.app. See also our Acceptable Use Policy and Terms of Service.