Acceptable Use Policy

diol exists to help you recover money you are genuinely owed, in a way that is honest and compliant. This policy is part of our Terms of Service, is mandatory, and is enforced.

You must

• Use diol only for legitimate commercial invoices owed to your business.
• Keep customer contact and consent information accurate and current.
• Honor opt-outs immediately. A texted STOP stops automated texts and calls to that number for every business using diol, and email reminders continue. A request to stop all contact, or any other reasonable revocation of consent, suppresses the recipient across every channel diol controls for your account.
• Respect business hours. diol applies an 8am–9pm recipient-local quiet-hours window by default (enforced by the cadence engine); you remain responsible for any stricter calling or messaging hours that federal or state law requires for a recipient.
• Keep the automated recording disclosure diol plays enabled; you are responsible for meeting call-recording consent law in each recipient’s jurisdiction, including any all-party-consent state.
• Send outreach only as your own business, with accurate sender and caller identity.

You must not

• Threaten litigation, arrest, credit damage, or fees you have not actually established.
• Misrepresent who you are. Outreach goes out as your business, never as a third-party collector.
• Contact consumers about personal (non-commercial) debts through diol.
• Harass recipients, contact them at an unreasonable frequency, or message anyone who has opted out.
• Upload data you lack the right to use, or use diol to violate any law.
• Resell, reverse-engineer, or attempt to circumvent the Service’s guardrails, rate limits, or security.

Messaging & calling rules

• You are responsible for the consent and compliance basis for every channel, including the TCPA and CAN-SPAM.
• SMS sending requires properly registered A2P 10DLC messaging; you must provide accurate registration details and support STOP and HELP keywords.
• You must not use diol to send spam, deceptive content, or messages unrelated to a real invoice you are owed.

How diol helps you comply

• diol is designed to help screen generated messages for threats, fabricated legal or fee claims, and missing opt-out notices.
• Consent flags and the opt-out registry are designed to help suppress channels automatically.
• Quiet-hours and time-zone checks are designed to defer sends outside the allowed window.
• Sensitive actions are written to an audit log.

The safeguards described here are defaults you configure and control for your own compliance and to help protect diol’s platform, carrier, and registry relationships. They assist you but do not replace your own compliance responsibility, they are not a service diol performs for any recipient, and they create no duty of diol to any recipient. You remain the sender of record.

Enforcement

We may suspend or terminate accounts that violate this policy, and we may report unlawful activity where required. Report abuse to abuse@diol.app.